Self Exclusion

Purpose and scope

This Self-Exclusion Policy governs the options available to you to restrict or pause activity on Ffbet where you consider gambling to be problematic or you simply require a period away from gaming. It applies to all products and services offered by Ffbet and to all accounts linked to you in accordance with this policy.

Key concepts

Time-Out, also referred to as a short break, is a temporary pause that prevents access to gambling activity for a defined period. Self-Exclusion is a longer-term prohibition during which you may choose to suspend activity for a specific interval or indefinitely. During any period of Time-Out or Self-Exclusion, you will not be able to deposit, withdraw, or engage in playing any of Ffbet's products.

Time-Out (short break)

You may initiate a Time-Out from within your Account Profile. The available time-out periods will be displayed in the relevant section of your profile. Once activated, you will not be able to deposit funds, withdraw funds, or access any of the Company’s products for the duration of the period. A Time-Out can be revoked only after 24 hours from the initial request. Upon expiry of the Time-Out, your account will be re-activated automatically.

Self-Exclusion (longer-term)

  1. Initiation: If you determine that a longer break is appropriate, you must initiate a Self-Exclusion by sending an electronic notice to the dedicated support channel. The notice should clearly indicate your decision to pause activity for a defined period or indefinitely.

  2. Initial cooling-off period: Upon receipt of your Self-Exclusion notice, your account will enter a 24-hour cooling-off period during which the account is disabled and no gambling activity is allowed.

  3. Selection of Exclusion period: After the cooling-off period, you will be presented with the available Self-Exclusion periods. The periods presented are pre-selected and cannot be varied. You must respond by electronic notice confirming the chosen period. If you fail to respond within 24 hours, your Self-Exclusion request will not take effect and your account may be reopened and confirmed by email.

  4. Enforcement: Once the Self-Exclusion period is active, your account will be disabled and you will be restricted from depositing or withdrawing funds for the duration of the period. You will not be able to access any of Ffbet’s products during this time. Upon expiration, the account will be automatically re-activated.

Linked accounts and cross-device coverage

Ffbet may apply Self-Exclusion across all accounts linked to you. Linked accounts include those held within the same household, shared devices, the same email address, payment addresses, IP addresses, and environments where computers are shared (for example, universities, libraries, workplaces). The Company will take reasonable steps to ensure that Self-Exclusion applies to all such linked accounts and devices.

Promotions, communications and material

During an active Self-Exclusion, you will be excluded from promotional materials, marketing communications, and incentive offers. The Company will implement reasonable safeguards to prevent promotional content from reaching you while Self-Exclusion remains in effect.

Revocation of Self-Exclusion

Requests to revoke Self-Exclusion must be made in writing or by electronic notice. The Company will consider such requests in good faith; however, it retains absolute discretion to deny revocation or to impose conditions. Any decision to grant or deny revocation will be communicated to you in writing or by electronic means.

Financial limits and responsibilities

You may set personal financial limits for deposits, losses, or time online within the My Account area. If you exceed any maximum self-imposed limit, further actions related to that limit will be restricted. Changes to limits or Exclusion must be initiated through the appropriate channels and will be respected for the duration of the active period. The Company is not liable for losses arising from non-compliance with these self-imposed measures by users or by external accounts linked to the user.

Support, guidance and responsible gaming

Ffbet recognises that some customers may require additional support. If you feel your gambling is becoming problematic, consider seeking independent professional guidance or contacting a licensed gambling support service in your jurisdiction. Ffbet can provide information on available resources upon request.

Data protection and privacy

Personal data processed for Self-Exclusion purposes will be handled in accordance with Ffbet’s Privacy Policy. Data will be retained solely for the administration of exclusion, enforcement, and related welfare activities, and in compliance with applicable laws and regulations.

Effective date and amendments

This policy applies from the date shown in the policy notice and may be updated from time to time to reflect regulatory requirements or operational changes. Material changes will be communicated to you via the Customer Support channels and in the Account interface.